At Vienna Treasures your trust and satisfaction is of the utmost importance. Because we respect your privacy, we
have established policies intended to ensure that your personal information is handled in a safe and responsible
manner.
We suggest that you review this Privacy Statement periodically as we may update it from time to time. This policy
was last revised on October 20, 2004.
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What information do we collect?
Every time you visit our Web site, our Web server automatically collects the following non-personal information:
your Internet service provider’s address, the referring URL and, information on the pages you access on our site.
We also collect personal information you provide, when you make a purchase, register your e-mail address. If you
have visited our site before and provided us with your email address, we collect information on what pages you
access or visit while on our site.
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How do we use your information?
The information we collect is used:
* to notify you about updates to our Web site
* to contact you for marketing purposes
* for internal review
When you supply us with personal information to order a product, the information you provide will be added to our
customer file. You may receive periodic mailings from us with information on new products and services, discounts,
special promotions or upcoming events that we offer. If you do not want to receive such mailings from us, then
please e-mail us to remove yourself from our contact list.
Please note that when you make a purchase and provide us with your e-mail address, we may send you confirmation
of your order via e-mail even if you have chosen not to receive future email from us about our products and services.
We may also contact you by mail or telephone if we have questions about your order.
We will NOT share this information with third parties.
We may share information with governmental agencies or other companies assisting us in fraud prevention or
investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent
actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The
information is not provided to these companies for marketing purposes.
In the event that there is a change in control of Vienna Treasures or, if all, or substantially all, of the assets of
Vienna Treasures are sold to a third party, we may transfer the information on our customer file to the third party.
This information may include your name, mailing address and email address among other information. Please know
that if such a transfer takes place, the third party acquiring the information will be advised of your preferences about
how we use your information. After the transfer takes place, use of your information is subject to the privacy
statement of the third party that acquires it. You should check that company s privacy statement for information on
how it will use your customer information.
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Third party merchants "Presented by Vienna Treasures"
If you make a purchase from a Merchant Site with a link originating from the Vienna Treasures eMarket site or a
Merchant catalog or website "presented by" Vienna Treasures, the information you provide to that Merchant, such
as your credit card number and contact information, is provided to the Merchant and not to Vienna Treasures.
Providing this information to the Merchant enables the transaction to take place. However, you should know that the
Merchant may, if you do not advise them to the contrary, share your name and postal and email addresses with third
parties, including Vienna Treasures. You should also know that these Merchants have their own privacy and data
collection practices and are not covered by the Vienna Treasures privacy statement.
Merchants on the Vienna Treasures eMarket site and those Merchants, who send catalogs or host websites
"presented by Vienna Treasures, have separate privacy and data collection practices. We have no control over and
therefore no responsibility or liability for these independent policies. For more information regarding Vienna
Treasures eMarket Merchants or other Merchants who send catalogs or host websites "presented by" Vienna
Treasures and their privacy policies, please see the Merchant’s home page and click on their Information link or
review the customer service section of any catalog you may receive from the Merchant.
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How do you now your information is secure?
When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, then
your site is secured through Secure Sockets Layer. We use industry-standard encryption technologies when
transferring and receiving your information on our site. If you do not see one of these icons, please contact your
Internet service provider. When we transfer and receive financial information, we will redirect you to a secure server
and notify you through a pop-up screen on our site.
We have appropriate security measures in place in our facilities to protect against the loss, misuse or alteration of
information that we have collected from you at our site so you can feel comfortable and secure.
Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.
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How can you update your information?
We will provide you access to the following information if you send us an e-mail, call us or write to us:
* financial information (such as credit card account information)
* unique identifier information (customer number or password)
* transaction information (dates on which you made purchases, amounts and types of purchases)
* contact information (name, address, phone number)
We will evaluate each request and reply in an appropriate manner and form of communication that ensures the
security of the information you have requested.
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Changes to this privacy statement
From time to time, we may use the information you provide us for new, unanticipated uses not previously addressed
in our Privacy Statement. If our information practices change at some time in the future we will post the policy
changes on the privacy page of our Web site to notify you of these changes. You should check our Web site
periodically for more information on how we use the data we collect.
If there is a material change in the manner we use data we collect, we will update this Privacy Statement to reflect
these changes.
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Conflict in terms
It is our goal to make our privacy practices easy to understand. We have created this easy-to-read Privacy Statement
with that goal in mind. If the Privacy Statement fails to address an issue please contact us.
To contact us for any reason, including a request to be added to or taken off a list, or if you have any concerns or
questions, please contact us:
By mail:
Vienna Treasures Customer Satisfaction
909-12th Street
New Westminster, BC V3M 4K5
Canada
Special Note: When you contact us, please provide us with your exact name and address as it appears on
correspondence you have received from us.
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